Refund policy
This policy explains how cancellations and refunds work for the services you contract with Lavoig.net. The specific conditions of your service are stated in the proposal you accepted and do not limit the rights granted to you by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).
Revocation
If you contract at a distance as a consumer, you may revoke the engagement within five business days after its confirmation, and we will refund what you paid. In accordance with the law, this right does not apply when the date on which the service is to be provided is ten business days or less from the date of contracting.
Cancellation before the service starts
If you cancel before we start the service, we refund what you paid, less the costs that we have already paid to third parties for your order and that cannot be recovered, such as licenses, reservations or materials, provided that they are foreseen in the proposal and that we substantiate them to you with documents.
Cancellation while the service is in progress
If you cancel once the service has started, you pay for the work performed up to the cancellation date and the third-party costs described above. We refund the balance you paid in advance and deliver to you the work in progress corresponding to what was paid.
Recurring services
If your service is paid by periods, you can cancel it at any time and the cancellation takes effect at the end of the current period, with no new charges. There is no refund for a period that has already started, unless the law or the proposal provides otherwise.
If we do not perform
If a deliverable does not match what was agreed, we correct it at no cost within the contracted scope. If it cannot be corrected, or if, for reasons attributable to us, we do not provide the service within the agreed timelines, we refund the proportional part of what you paid that corresponds to what was not provided.
How to request a cancellation or a refund
Write to us at support@lavoig.net from the email address you used to contract, stating your proposal number and the reason. We will reply in writing with the corresponding calculation.
How we refund you
- Card payments: the refund is made to the same card. How long it takes to appear depends on your bank.
- Transfer or cash: we transfer the money to an account in your name or in your company's name that you indicate to us in writing.
Once the refund is authorized, we process it as soon as possible and confirm to you in writing the date on which we made it. This does not limit your rights with your bank or before the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).
This is a translation of the Spanish original. If they differ, the Spanish version prevails, unless the law of your country of residence requires otherwise.
Last updated: October 15, 2026.