Terms and conditions

Who we are and acceptance

The platform lavoig.net (hereinafter, "Lavoig.net" or "we") is operated by Lavoig.net, a Lavoig.net Enterprises platform. These terms govern the use of the platform and the engagement of the services we offer on it or through its official channels. By using it or by accepting a proposal you accept these terms; if you do not agree with them, please do not use it.

To contract you must be of legal age and have legal capacity, or do so through your representative. If you contract on behalf of a company, you represent that you have the authority to bind it.

Artificial intelligence and human confirmation

Lavoig.net is an AI-First platform: it runs on Lavteg, where artificial intelligence tools help our team prepare the catalog, translations, pages and drafts of quotes or proposals. A person reviews what is published and what is sent to you. The details are on the Use of artificial intelligence page.

On WhatsApp, by email and through the form, a person from our team replies to you. If Lavoig.net offers you a chat with an artificial intelligence assistant, the chat window tells you so before you type, its answers are for information only and may contain errors, and you can ask to be served by a person at any time.

No price, availability, lead time or promotion prepared or displayed with the help of artificial intelligence constitutes a binding offer. Lavoig.net is bound only by what a person from our team confirms in writing, from support@lavoig.net or through the platform's official channels.

Please do not share sensitive personal data, passwords or card details in a chat. The processing of what you write is governed by our Privacy notice.

Proposals and contract formation

Each service is contracted through a written proposal that states the scope, the deliverables, the estimated timelines, the total price including taxes, the payment method and its validity period. The contract is concluded when you accept in writing the proposal confirmed by our team and, where applicable, we verify payment of the advance. The accepted proposal and these terms form a single agreement; if they conflict, the proposal prevails.

Under the Mexican Commercial Code (Código de Comercio), the proposals, acceptances and confirmations we exchange by email, through the platform or via WhatsApp are data messages with full validity to form the contract. We keep those messages and you can ask us for a copy of them.

Prices and payments

Prices are expressed in Mexican pesos and include applicable taxes, unless the proposal states otherwise. Payment methods are confirmed in the proposal and described in the Payment methods column of the platform. If a payment is late, we may pause the service until it is brought up to date, and delivery times are pushed back accordingly.

Changes in scope

Any change to the scope, the deliverables or the timelines must be agreed in writing. If the change affects the price or the timeline, we will inform you before making it so that you can approve it.

Your cooperation

To provide the service, we need you to give us in good time the information, access, materials and approvals indicated in the proposal, and they must be truthful and legitimately owned by you or lawfully usable by you. Delays caused by their absence push back the delivery times, without liability for Lavoig.net.

Delivery and acceptance

We will deliver each deliverable through the agreed means. You will have the period stated in the proposal to review it and send us comments in writing; we will address those that fall within the contracted scope. If we receive no comments when that period expires, the deliverable will be deemed accepted.

Unless the proposal expressly says so, we do not guarantee specific results that depend on factors beyond our control, such as sales, search rankings or third-party decisions.

Cancellations

Cancellations and refunds are governed by our Refund policy and, when you contract as a consumer, by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

Intellectual property in the deliverables

Once the service has been paid in full, the economic rights in the deliverables created specifically for you belong to you, unless the proposal provides otherwise. Ownership of the tools, methodologies, templates, software, models and prior or general-purpose know-how remains with Lavoig.net, a Lavoig.net Enterprises platform, which grants you a non-exclusive license over them to the extent necessary to use the deliverables. Third-party components are governed by their own licenses.

Confidentiality

We will treat as confidential the non-public information you share with us for the service and will use it only to provide it. This obligation does not apply to information that is already public, that we lawfully receive from a third party or that an authority requires from us in accordance with the law.

Use of the platform

You agree to use lavoig.net in good faith and in accordance with the law. In particular, you may not:

• provide false information or impersonate another person;
• make fraudulent purchases or payments, or use payment methods that do not belong to you;
• attempt to gain unauthorized access to the platform's systems, accounts or data;
• interfere with its operation or security, or introduce malicious code;
• extract content, prices or catalogs automatically or in bulk without written authorization;
• use the platform or its tools, including its artificial intelligence tools, for unlawful, offensive or discriminatory purposes.

We may suspend access or cancel transactions related to such conduct, refunding, where applicable, what you have paid for orders not delivered.

Intellectual property

The texts, designs, our own photographs, logos, software and other content of lavoig.net belong to Lavoig.net, a Lavoig.net Enterprises platform or its licensors and are protected by Mexico's Federal Copyright Law (Ley Federal del Derecho de Autor) and Federal Law for the Protection of Industrial Property (Ley Federal de Protección a la Propiedad Industrial). No license over them is granted except as needed to browse the platform and to buy or contract through it.

Third-party trademarks, trade names and images that appear on the platform belong to their respective owners and are used to identify the products or services offered. Their presence does not imply sponsorship or affiliation unless expressly stated.

WhatsApp and electronic communications

You can contact us via our WhatsApp. WhatsApp is a third-party service, subject to its own terms and privacy policies. We keep conversations as a record of what was agreed and to follow up with you.

We will never ask you via WhatsApp, email or phone for your full card number, its security code, your PIN, passwords or verification codes. If someone does so on behalf of Lavoig.net, do not reply and report it to support@lavoig.net.

Limitation of liability

We provide our services with professional diligence. To the extent permitted by law, Lavoig.net is not liable for indirect damages, loss of profits or loss of data, nor for any use of the deliverables beyond what was agreed, or for failures of third-party services or platforms.

When you contract as a business or for a commercial or productive activity, and not as an end consumer, our total liability for any claim is limited to the amount actually paid for the service that gave rise to it, except in cases of willful misconduct or gross negligence.

Nothing in these terms limits the non-waivable rights granted to you by the Federal Consumer Protection Law.

Personal data

We process your personal data in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), with the data protection laws of your country where they apply to you, and with our Privacy notice, which you can consult at any time at lavoig.net.

Changes to these terms

We may update these terms. The current version is published at lavoig.net with its update date. Each order or engagement is governed by the version in force at the time you confirmed it.

Governing law and jurisdiction

These terms are governed by the federal laws of the United Mexican States. For their interpretation and enforcement, the parties submit to the competent courts of Monterrey, Nuevo León.

The foregoing does not limit the non-waivable rights granted to you by the Federal Consumer Protection Law, including the right to file a complaint with the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO) and to go to the courts that the law establishes in your favor.

If you live outside Mexico

If you buy or contract as a consumer and live in another country, this choice of law and of courts does not deprive you of the protection afforded to you by the mandatory rules of your country of residence, and you may turn to its consumer authorities and courts where the law allows you to.

In particular, if you live in the European Union (including Martinique and Saint-Martin), the European Economic Area, Switzerland or the United Kingdom, you have the right to withdraw from a distance purchase within 14 calendar days after delivery of the product or, for a service, after the contract is concluded, without giving any reason. We refund what you paid, including standard shipping, within 14 days of your notice and using the same means of payment; we may wait until we receive the product, or proof that you sent it, before refunding. The direct cost of returning the product to us is borne by you, unless it arrived damaged, is defective or does not match your order. This does not apply to products made or configured to your specifications or to sealed products that were unsealed and cannot be returned for hygiene reasons. If you ask us to start a service within those 14 days, you lose the right once it has been fully performed and, if you withdraw earlier, you pay for the part already performed; we will ask you to acknowledge this in writing before we start.

To withdraw, a clear statement sent to support@lavoig.net is enough, for example: "I hereby give notice that I withdraw from my contract for the sale of the following goods or for the provision of the following service: [goods or service], ordered on [date] and received on [date], in the name of [name], at [address], on [date]."

Prices shown in another currency are for reference only, at the day's exchange rate. Your country's import taxes and duties are stated in your quote before you pay; nothing is charged unless you have accepted it in writing.

Contact

For any question, clarification or complaint about these terms, write to us at support@lavoig.net, use the Contact us form or message us via our WhatsApp.

This is a translation of the Spanish original. If they differ, the Spanish version prevails, unless the law of your country of residence requires otherwise.

Last updated: October 15, 2026.