¿Cómo superar 10,000 transacciones fraudulentas?

How to overcome 10,000 fraudulent transactions?

During the beginning of 2021, 1 year after the pandemic began, we developed and launched the first 5 electronic businesses (e-commerce units) focused on different niches, including beauty and cosmetics, home decoration, auto parts, among others.

We love solving problems, facing them and overcoming them with commitment and passion. During the first quarter of the year, we suffered a fall where we had to deal with more than 10,000 fraudulent transactions in our product line of business through our contact center where all interaction with customers is channeled as well as the validation of orders. and payment methods, this led us to lose approximately 1,500 orders around Mexico, however, this event at Lavoig.net Company helped us detect several important things:

1.- The growth of fraudulent traffic through different software must be well controlled in order to scale an e-commerce or online business.

2.- Quickly detecting fraudulent transactions, reporting them and canceling them will help you have better control in your sales, logistics and technology processes.

3.- Fraud in Mexico increased during the COVID-19 pandemic, especially through card payment methods.

4.- We need to have better software and platforms that protect your business.

5.- The connections between business software and payment gateways must be constantly monitored.

Months after this event that marked an important stage and our evolution has helped us to improve our departments, provide better solutions to our clients and above all to be able to share these experiences so that any entrepreneur, SME or large companies can market and scale correctly. online.

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