customer service services

Returns or exchanges

Do you offer refunds on your services?

In our additional services, once the execution of the purchased project or service begins, refunds cannot be made since our team has to carry out the necessary executions for their delivery and that impacts our administration.

However, if you have purchased an additional service by mistake and the execution and implementation has not yet started, we can cancel it.

If adjustments are required in the purchased service, they can be made.


How long does it take to deliver a service?

Each additional service such as customer generation, orders, development or customer service has a different delivery time.

Normally, for startup, a first implementation must be carried out; this implementation may take a few days or weeks depending on the service purchased. We recommend you ask your commercial executive or our support team.

How can I know the purchase status of the service purchased?

If it is a "one time payment" service like developments, you can approach your commercial executive.

If any of our services are recurring month after month for your business or project, our team works every day to improve our technologies to make constant improvements. These services are worked on daily, however you can ask your commercial executive or a representative directly. medium.


How can I buy a service?

Our services can be purchased through one of our representatives, paid links and soon through our platform.

What is the price of your services?

Each service has a different price, some services may have monthly plans and others may be one-time payments with friendly payment options.

Because we want each user and client to be able to market and scale their business, products and services, our prices are competitive, this means that we will always think about the benefit of our client.

Can I make changes to my service?

Of course! If any adjustments are required during the implementation stage, they can be made.

Those services that are recurring and are worked on month after month are constantly improving. If you detect any errors or details that can be improved, you can tell your sales executive or our support team and we will be happy to make the adjustment.

What type of companies are your services for?

Our technologies are for those companies that market products and services from low to high prices.

You can ask if we cover your industry or niche through our customer service.

What makes them different from the rest?

As an e-commerce and technology company, we develop technologies for startups, SMEs, large companies, entrepreneurs and business owners with the main purpose that they can sell more online using centralized solutions and tools through innovative software and technology.

We think about and develop each service or product with the help of technology so that automation and data work in our favor.

We will always try to centralize all the tools necessary to carry out a service, this is an important component, since in the market there are different solutions that independently work well, but to do e-commerce you need complete and centralized solutions.

General information

How can I contact support?

You are happy to contact us at or you can check out our general help page and one of our representatives will be happy to help you.

What can I do if I have not received a response to a request or change?

Due to the volume of requests we receive day after day, we always try to respond to you as soon as possible, in case of any delay, we recommend that you wait and an agent or representative will contact you.

What is is an e-commerce and technology company dedicated to creating intelligent solutions so that entrepreneurs, creators, entrepreneurs, consultants, startups, SMEs or large companies can be able to create, develop, manage and scale their business, products and services. online through technology, big data and automation.

In addition, it is a holding company or parent company of some of its own technologies that have been developed over time.

What are your services?

Among our additional services are the generation of leads, orders, site development, store, software or applications, connection and generation of customer service and very soon you will be able to manage and scale your entire business, products and services online through of our application and centralized platform.

Is an agency?

Nope! We are not an agency.

How much experience do they have in e-commerce? was founded in 2018. However, our team has more than 20 years of experience in the technology sector.

Where did start? started in 2018. You can learn more in our history .

How do your services work?

Our services work through software and technology, we use tools and applications that allow us to execute the services we offer. We always use analytical and business thinking, in addition to validating hypotheses with the help of data.

How does your technology work?

Our technology and applications work through the cloud (Cloud). This means that our technologies are available 365 days a year, 24 hours a day for any device.

We focus our efforts on developing efficient systems, in addition to using big data, machine learning, among other technological processes to carry out our activities and services.


What payment methods do you accept for the purchase of services?

You can pay via debit card, credit card, bank transfer or payment in Oxxo.

Can I invoice the purchase of a service?

Of course! We only need your tax information (Company name, RFC, concept and payment method) to be able to generate your invoice.

What can I do if payment for my service is not processed?

We recommend that you ask your sales executive or our support team directly so that they can see in our system if there was any failure and can help you.


Do you offer discounts on your services?

On some civic dates we launch discounts for our services.

Do you need more help?

Get in contact with us

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  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.
  • Av. Boulevard Díaz Ordaz 123, Corporativo Santa María Torre 2 Piso 4 64650, Monterrey, Nuevo León, Mexico.

New technologies, new possibilities to create, manage and scale online around the world.