How long does it take to process a return or exchange?

Once the package has arrived at the warehouse, our team will inspect the items and then return them to inventory within 3 to 7 business days.

Upon delivery and processing of your return package, the payment amount will be issued to the original payment method used after placing your order. This may take up to 3-5 business days after our inspection team has returned the items to inventory and warehouse.

Remember that it may take 15 business days or up to two billing cycles for your bank to reflect the refund on your statement.

Please note that sometimes we will not be able to refund the full amount of the order, if so we will make a partial refund of the amount paid for the order.

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  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.
  • Av. Boulevard Díaz Ordaz 123, Corporativo Santa María Torre 2 Piso 4 64650, Monterrey, Nuevo León, Mexico.

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