Return or replace products

We have a 30-day return policy, we recommend you review our refund policy. Click here to see our refund policy

Frequent questions

What products can I return?

Most new, unopened items sold and shipped through can be returned within 30 days of delivery for a full or partial refund depending on the case. .

NOTE: Products made to order such as imports, manufacturing or special orders confirmed and paid are not refundable.

When will I receive my refund?

Normally within 15 business days. Most refunds are received in full within 3 to 7 days once the return is received and processed. See refund policy

Does perform replacement?

We can only replace the product with an identical product of the same version, and you are responsible for returning the damaged product within 30 days. If you want to exchange it for another product, you will have to return the product, receive a refund and place a new order.

Do you need more help?

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  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.
  • Av. Boulevard Díaz Ordaz 123, Corporativo Santa María Torre 2 Piso 4 64650, Monterrey, Nuevo León, Mexico.

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