What can I do if my order was delivered but I did not receive it?

The first thing we recommend is that you don't worry, you can always contact us to review different solutions.

We suggest triple checking around your property, mailbox, reception area, locker, or even with your neighbors. Sometimes parcels may have errors in their system.

Generally, parcel couriers visit the shipping address 2 to 3 times during 3 to 7 additional business days for the delivery of the package. We recommend that you wait. It is very common for packages to be delivered a few days after being marked as delivered. .

If after that time you have not received your package, we recommend that you contact us to open a case internally and provide you with a solution.

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  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.
  • Av. Boulevard Díaz Ordaz 123, Corporativo Santa María Torre 2 Piso 4 64650, Monterrey, Nuevo León, Mexico.

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