What happens if I have not received a response to my request?

Remember that you can communicate with us via email, WhatsApp or social networks. Please note that we receive a considerable volume of tickets per day, which is why we ask for your patience so that a member of our team can assist you. Be sure to check your email or inboxes. Usually our support team responds very quickly, speed is one of our qualities to satisfy our needs. If the request was sent outside our hours or during the weekend, we recommend waiting 24 hours.

In the unlikely event that your requested deadlines have passed and you still haven't found a response, we recommend submitting another ticket or request.

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  • Lázaro Cárdenas 1007 Residencial Santa Barbara, 66266 San Pedro Garza García Nuevo León, Mexico.
  • Av. Boulevard Díaz Ordaz 123, Corporativo Santa María Torre 2 Piso 4 64650, Monterrey, Nuevo León, Mexico.

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